Dworsky of Consumer World said he called Intuit to complain and was offered a free upgrade.

TurboTax is working with unhappy customers “case by case,” said Ms. (Block’s deluxe software sells for $44.95 as a download on its website). To get the free H&R Block deluxe program, you must provide proof, such as an invoice, that you bought a TurboTax basic or deluxe program and email it to The company will then send a link for a free download.

■ How do I take advantage of the no-cost upgrade offer? Here are some questions about tax software for filing 2014 taxes “Bottom line,” she said, “only a small percentage of desktop customers, who make up about 20 percent of all TurboTax customers, will be impacted by these changes.” Customers are migrating away from the desktop offerings, she said, and 80 percent of them now use the online product. TurboTax, which has 29 million customers, made the changes last year to its online service, which allowed users to prepare and file returns without downloading programs onto their computer, she said. Consumers have been complaining and posting negative reviews on and in other online forums.Ĭolleen Gatlin, an Intuit spokeswoman, said TurboTax customers who used the deluxe desktop version to report investment or rental property income generally must use either the “premier” or “home & business” versions, while those who are self-employed must use “home & business.” (However, some simple investment and business situations, like dividends from investments in mutual funds, are still supported in deluxe, she said.)

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