Check our guide to troubleshoot network connectivity if you run into frequent Wi-Fi issues. You can run an Internet speed test to confirm the connection’s reliability. Step 3: Make sure you are connected via Wi-Fi or Ethernet connection. Step 2: Select ‘Network & internet’ from the left sidebar. Step 1: Open Windows 11 Settings menu (use Windows + I keys). You’ll need an active internet connection on your PC or laptop to use Messenger without any issue. Let’s go through a couple of basics first. If Facebook’s desktop solution is not working for you, here are the ways to fix the issue. You can do the same with the Messenger desktop app. Thanks to Messenger web and a native Windows app, you no longer need to use mobile apps to send or check new messages and join video or voice calls.

Whether you use Messenger on the web or via the native app from the Microsoft Store, you can follow the steps below and fix Messenger not working on the desktop. It often run into issues, and users face the same on desktop too.

While Facebook Messenger is feature-rich, it’s not a benchmark for reliability.

Google messenger web